Compliments & Complaints

 If any parent or carer has concerns, or wishes to make a complaint regarding their child’s special educational needs, the following protocols should be followed:

• Raise initial concerns with the SENDCO
• Arrange a meeting with SENDCO
• Raise concerns with the Headteacher
• If conflicts cannot be resolved, then the Academy’s complaints procedure should be followed. 
• Parents / carers may also wish to contact the SEND Information, Advice and Support Service (SENDIASS) at iass@darlington.gov.uk

Compliments are always gratefully received and can be passed on directly to staff and the SENDCO / Assistant SENDCO, or via the SEND review process.